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COVID Response

Social Sustainability

COVID Response

We made huge strides in supporting our employees, ensuring our customers' needs, and protecting all of our stakeholders' safety and security during the pandemic. We introduced new ways of safely and securely doing business online to limit contact and interaction. 

Our continuing drive against COVID-19 calls for unity and collaboration. As part of our commitment, we at RLC use the spaces and resources available at our disposal to contribute to this fight. Their accessibility, strategic locations, and clean, spacious activity areas made Robinsons Malls ideal for COVID-19 vaccination drives of local governments. To date, 38 Robinsons Malls are recognized as COVID-19 vaccination hubs. Additionally, the Philippine Red Cross (PRC) located 19 of its drive-thru saliva collection sites for RT-PCR testing in select Robinsons Malls. Robinsons Hotels and Resorts (RHR) also transformed some of their properties into makeshift quarantine facilities for frontline health workers and returning overseas Filipino workers (OFWs). In partnership with the Gokongwei Brothers Foundation (GBF), we also donated 50 desktop computers and 10 laptops to the City Government of Pasig to help set up their COVID-19 contact tracing facility. 

The COVID-19 pandemic forced our operations to evolve at a faster rate. During this unprecedented time in history, we prioritized the health and safety of all our stakeholders. We made our spaces safe for our employees and customers alike by putting in place relevant COVID-related health and safety protocols.

As of January 2022, over 2 million doses of COVID-19 vaccines were administered in our mall vaccination sites and 19 malls nationwide has been used as RT-PCR testing sites, in partnership with the Philippine Red Cross (PRC).

Robinsons Malls also implemented health and safety measures for customers availing necessary services. IATF regulations were strictly implemented in all RLC properties, and shuttle services were provided to employees who needed them. 

We encouraged our non-essential employees to work from home and provided a total of 10,424 training hours, a 60% increase compared to 2020. To enable social distancing for employees who had to go to the office, we had some of them use spaces, a co-working space brand launched by RLC in December 2018. 

In 2021, our Human Resources Department also introduced the Do Well program, which promotes holistic wellness among our employees, with special emphasis on mental health. 

To support our more than 1,300 agents who sell condominium units, we set up an online seller's portal that lets our sellers know the availability, and changes in status and prices of units. This helps them access information in real-time to better cater to potential buyers and to upsell our units. For potential buyers, we provided virtual showrooms with 360-degree views, online appointments booking system, and chatbots to make their buying experience easier, safer, and worry-free. Unit owners also now have the MyRLC and Ring Rob Concierge apps to access our information and services whenever they need them.

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